senior analyst - fabric cards & credit cards - anzx

I collaborate with product owners and technical leads to design and build scalable platform solutions that align with business objectives.

I influence technical direction and design decisions to balance scalability, maintainability, and time to market for new and existing capabilities

I owned the end to end delivery of the card block capability for Digital Padlock in ANZ Plus from technical design through to production deployment, delivering ahead of target dates

senior analyst - credit cards - anz plus

I partner with product area leads to scope and shape product features to deliver great customer experiences.

I own and maintain Product Requirement Documents (PRDs), establishing the problem statement, value proposition, and measures of success to guide delivery

I facilitate discovery workshops and feature kick-offs to shape backlogs, ensuring clarity and alignment across multiple squads

analyst / pseudo tech lead & product owner - web engineering - anz plus

Successfully launched an internal staff pilot on-time which included planning, coordinating & delivering 3 new features within 6 months

Collaborated with 5+ engineers and designers to discover, design and deliver pilot features, fostering cross-functional teamwork

Acted as a pseudo tech lead for the engineering team, guiding technical design conversations and facilitating solutioning and work breakdown

Managed syncs and alignment between multiple cross-functional teams to ensure clarity across dependencies and progress

analyst / sometimes engineer - join & identity - anz plus

Introduced "the profile" into anz plus - a holistic updateable view of your personal information.

Worked closely with design, frontend & backend engineers to break down complex deliverables into easily understandable and value driven tasks

Reduced contact centre interactions by over 250 per day by transitioning assisted only functionality to self-service via the ANZ Plus app

Led and ran a data quality uplift initiative which increased the data validity of the customer base by 10%

Key contributor in incident response.

analyst - customer authentication - anz

Broke down technical requirements and large chunks of work into easily understood and sequenced work to better assist in planning for an in-house audit engine

Worked with various technical and business teams across the enterprise to sequence and build customer notification capabilities into the ANZ App and Internet Banking systems

Drafted and executed business verification testing scenarios

release analyst - digital security - anz

Collaborated with stakeholders from across multiple geographies to sequence and execute complex release plans

Co-managed the implementation across multiple release teams of a new high-value backend system to support customer login recovery

technology graduate - anz

3 x 6month rotations across the technology streams

Professional Scrum Product Owner™ I (PSPO I)

Issued by Scrum.org